Terms and conditions

Guided tours

Guided tours are provided good weather, bad weather.

Sales taxes of Canada and Québec Province are always applied.

Refund and cancellation

For classic tours: full refund if the ticket is canceled 24 hours before the starting time.

For private tours: full refund if the tour is canceled 48 hours before the starting time.

Private and classic tours:

  • in case of default on the part of Tours Accolade, the refund is complete,
  • in the event of a weather alert, Tours Accolade may decide to cancel the visit, in which case the refund will be complete,
  • refund will be sent within 15 days after cancellation.

Responsibility

Tours Accolade assumes no responsibility for accidents during a private or classic guided tour. We recommend that travelers have an insurance.

Gift cards

Gift cards are not taxable.

Value of gift cards is set in Canadian $. If a customer buys a gift card using another currency, the value displayed in that currency will change depending on exchange rate, even after the purchase, but the real value in Canadian $ will remain the same. That means the purchasing power of the gift card will remain the same even if its value in a foreign currency varies, because the value of products and services varies as well.

Tie-products

Content accuracy

We endeavor to update the information presented on this site, but it is still possible that we have missed errors or that some information is missing. We reserve the right to update and / or correct the content of this website, including the prices and availability of articles, at any time and without notice.

We do not offer any guarantee that the color displayed on the screen will reflect the actual color of the product.

If you cannot find the information you want or need more information about one of our products, please do not hesitate to contact us.

Price

The prices indicated on our website do not include shipping, handling or applicable taxes depending on the province of delivery. These additional fees will be added when you complete your purchase transaction.

Processing delays

Our partner Printful takes care of all the process and fulfillment. It takes 2-7 business days to print and create our tie-products.

Shipping delays

Printful also takes care of the shipping.

The times indicated are for information only, various factors may extend the delivery times of carriers and are completely beyond Printful’s control (holidays, strikes, lost packages, etc.). However, we do our best to inform our customers about known additional delays.

More information on Printful website about shipping speeds and pricing.

Validity of the delivery address

It is your responsibility to enter a valid delivery address, otherwise additional shipping times and costs will apply. You must therefore ensure, before confirming your order, that the address provided is complete and that it is free of errors. If you notice that an error has occurred in your address and that your package has not yet been shipped, contact us as soon as possible. If the parcel has already been dispatched and it returns to Printful for lack of an address not found or nonexistent, we can ask to Printful to redirect the parcel to the correct address for an additional delivery charge. No reimbursement will be made for packages delivered to the wrong place following a wrong address provided by the customer.

Return policy

Return policy of our partner Printful fully applies. Check it here.

Website

Exclusion of liability

The use of the toursaccolade.com website is at the risk of the user.

Tours Accolade cannot in any case be held responsible for any damage caused to the user, to his computer or to his data or for any other damage, direct or indirect, suffered by the use or the impossibility of using this website, including in particular any responsibility relating to any delay in execution or transmission.

Copyright

The logos, brand names, products and collections used on this site belong to Tours Accolade inc. and it is forbidden to use or reproduce them without the express authorization of its holder.

Price & exchange rates

All our prices are subject to change without notice.

All prices are set in Canadian $. Prices displayed in other currencies use the exchange rate of the day (including fees).

Affiliation program

Professionals can ask to join our affiliation program. Commission rates are subject to change without notice. Earnings will be payed on demand only after the service was delivered to the customer. Earnings may be removed if the customer canceled and got a refund. Transaction fees may be charged.